Shipping Policy
Shipping Policy
Last updated: July 2, 2026
Website: euroanime.jp.net
Business name: Euroanime
Customer support: support@euroanime.jp.net
Business location: Spain / European Union
This Shipping Policy explains how Euroanime processes, prepares and ships orders.
By placing an order on euroanime.jp.net, you agree to this Shipping Policy, our Terms & Conditions and our Refund Policy.
1. Shipping Origin
Orders are prepared and shipped from Spain / the European Union unless stated otherwise.
Euroanime ships physical products, custom-prepared items, made-to-order products, sealed physical media, collector items and related services to eligible destinations.
2. Order Processing Time
Most Euroanime products are custom-prepared, made-to-order, sealed physical media or specially prepared collector items.
Estimated processing times may vary depending on:
Product type
Order volume
Custom preparation requirements
Customer-provided information
Material availability
Technical testing
Packaging time
Public holidays or carrier delays
Production may begin shortly after payment confirmation. Once production, preparation, packaging or shipping has started, cancellation may no longer be possible.
Processing times are estimates and are not guaranteed delivery dates.
3. Shipping Methods and Delivery Estimates
Available shipping methods, shipping costs and estimated delivery times may be shown at checkout where available.
Delivery estimates are provided by carriers and are not guaranteed. Actual delivery time may vary due to customs, local postal services, carrier delays, weather, strikes, public holidays, incorrect address details, failed delivery attempts or other events outside Euroanime’s control.
Euroanime is not responsible for delays caused by shipping carriers, customs authorities, local postal services or customer-related delivery issues.
4. Tracking Information
Tracking information will be provided when available.
Some economy, standard or international shipping methods may provide limited tracking, delayed tracking updates or no detailed tracking after the package leaves the origin country.
Tracking updates are controlled by the carrier, not by Euroanime.
If tracking is delayed or not updating, the package may still be in transit.
5. Shipping Address Responsibility
The customer is responsible for providing a complete, accurate and deliverable shipping address at checkout.
Euroanime is not responsible for delivery problems caused by:
Incorrect address
Incomplete address
Missing apartment, unit or building number
Wrong postal code
Old address
Unavailable recipient
Refusal of delivery
Failed delivery attempts
Non-collection from a pickup point or post office
Address formatting errors caused by the customer
If an order is returned to Euroanime because of an address or delivery issue caused by the customer, reshipping may require an additional shipping payment.
Original shipping fees may not be refundable unless required by law.
6. Customs, Duties, VAT and Import Fees
International orders may be subject to customs duties, VAT, taxes, import fees, brokerage fees or carrier charges.
These charges are determined by the destination country and are the customer’s responsibility unless stated otherwise at checkout.
Euroanime does not control customs fees, import taxes or customs processing times.
Refusal to pay customs duties, taxes, VAT, import fees or carrier charges does not qualify for a refund.
If a package is returned because the customer refused delivery or did not pay required import charges, the customer may be responsible for return shipping costs, reshipping costs and any carrier fees.
7. Delivery Delays
Delivery delays may happen for reasons outside Euroanime’s control.
Common causes include:
Customs inspection
Postal delays
Carrier network disruption
Weather
Strikes
Public holidays
High seasonal volume
Failed delivery attempts
Incorrect or incomplete address
Local delivery restrictions
A delayed package is not automatically considered lost.
Euroanime may ask the customer to wait until the carrier’s investigation or maximum delivery period has passed before offering a replacement or refund.
8. Lost or Undelivered Packages
If your package appears lost or undelivered, contact us at:
Please include your order number and shipping details.
Before issuing any replacement or refund, Euroanime may:
Review the tracking history
Contact the carrier
Ask the customer to check with the local post office or delivery provider
Open a carrier investigation
Request written confirmation from the carrier
Wait until the carrier’s investigation period has ended
If the carrier confirms that the package is lost, Euroanime may offer a replacement shipment, refund or store credit, depending on the case and applicable law.
If tracking shows the package was delivered to the shipping address provided by the customer, the order will normally be considered delivered.
9. Delivered but Not Received
If tracking shows delivered but you did not receive the package, contact us as soon as possible.
The customer should also check:
Mailbox
Reception desk
Building entrance
Neighbors
Local pickup point
Local post office
Household members
Delivery notice or carrier app
Euroanime may assist with a carrier investigation where possible, but we cannot guarantee replacement or refund for packages marked as delivered by the carrier.
10. Returned Packages
If a package is returned to Euroanime, we will review the reason for return.
Packages may be returned because of:
Incorrect address
Incomplete address
Failed delivery attempts
Non-collection
Refusal of delivery
Unpaid customs duties or taxes
Import restrictions
Recipient unavailable
Carrier error
If the return was caused by customer error or non-collection, the customer may be required to pay for reshipping.
If the customer does not want reshipping, any refund may exclude original shipping fees, return shipping fees, payment-processing fees, customs fees or other non-recoverable costs, unless required by law.
Custom-made, made-to-order, sealed or specially prepared products may not be eligible for refund even if returned, except where required by law.
11. Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery at:
Please include:
Order number
Photos of the damaged item
Photos of the outer packaging
Photos of the inner packaging
Clear explanation of the issue
Do not throw away the packaging until the issue is reviewed, because the carrier may require photos or inspection.
If the damage is verified, Euroanime may offer a replacement, repair, partial refund, full refund or another solution according to our Refund Policy and applicable law.
12. Incorrect Items
If you receive an incorrect item, contact us within 7 days of delivery.
Please include:
Order number
Photos of the item received
Description of what is incorrect
If the error is verified, Euroanime may provide a correction, replacement, return instructions or refund according to our Refund Policy and applicable law.
13. Split Shipments
Some orders may be shipped in multiple packages.
If an order is split into multiple shipments, each package may have a separate tracking number and may arrive on different dates.
14. Shipping Restrictions
Euroanime may refuse, cancel or refund orders that cannot be shipped legally, safely or reliably to the destination provided.
We may also refuse orders to destinations affected by shipping suspension, sanctions, fraud risk, repeated delivery failure, excessive chargeback risk or carrier restrictions.
15. Customer Support Before Disputes
If there is a shipping problem, contact Euroanime first at:
We keep order records, tracking information, shipping labels, delivery confirmations, carrier communications and customer support records for dispute-resolution purposes.
Chargebacks should not be used as a substitute for contacting support, allowing carrier investigation or following this Shipping Policy.
Nothing in this policy prevents a customer from exercising valid rights with their bank, card issuer, payment provider or under applicable law.
16. Legal Rights
Nothing in this Shipping Policy limits any mandatory consumer rights that apply under EU, Spanish or other applicable consumer protection law.
Where the law requires a replacement, refund, cancellation right or other remedy, Euroanime will comply with the applicable legal requirement.
17. Contact
For shipping, delivery, tracking, damaged package or returned package support, contact:
Euroanime
Email: support@euroanime.jp.net
Website: euroanime.jp.net
Business location: Spain / European Union
