Privacy Policy

Last updated: July 2, 2026
Website: euroanime.jp.net
Business name: Euroanime
Legal operator: [Your legal name / registered business name]
Registered address: [Your business address, Spain / European Union]
Customer support: support@euroanime.jp.net
Phone: [Your support phone number]

This Privacy Policy explains how Euroanime collects, uses, stores, shares and protects personal information when you visit euroanime.jp.net, place an order, request a custom project, contact customer support, use our services or communicate with us.

By using our website, placing an order or contacting Euroanime, you acknowledge that your personal information will be processed as described in this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection law, including the EU General Data Protection Regulation, the data controller is:

Euroanime
Legal operator: [Your legal name / registered business name]
Registered address: [Your business address, Spain / European Union]
Email: support@euroanime.jp.net
Website: euroanime.jp.net

2. Personal Information We Collect

Euroanime may collect the following personal information:

Full name
Email address
Phone number
Billing address
Shipping address
Order details
Product selections
Custom project details
Customer notes or instructions
Payment status
Transaction reference
Shipping and tracking information
Customer support messages
Refund, replacement or cancellation requests
Photos, videos or files submitted for support purposes
IP address
Browser and device information
Website activity and usage data
Cookie and analytics data
Fraud-prevention, security and risk-review information

We only collect personal information that is necessary for operating our website, processing orders, preparing products, accepting payments, shipping orders, providing customer support, preventing fraud, resolving disputes, complying with legal obligations and improving our services.

3. Payment Information

Payments are processed by third-party payment providers.

Euroanime does not store full credit card numbers, CVV codes or complete payment credentials on our website.

Payment providers may collect and process payment-related information according to their own privacy policies, security standards and compliance requirements.

Euroanime may receive limited payment information, such as:

Payment status
Transaction ID
Payment method type
Card brand, where available
Last digits of a payment card, where available
Billing country
Fraud or risk review status
Refund status
Dispute or chargeback status

We use this information to confirm payments, process orders, prevent fraud, issue refunds where applicable, respond to payment disputes and comply with payment processor, banking, tax and legal requirements.

4. How We Use Personal Information

Euroanime uses personal information for the following purposes:

To operate euroanime.jp.net
To process and fulfill orders
To prepare custom-made, made-to-order or specially prepared products
To communicate with customers about orders
To provide customer support
To ship products
To provide tracking information
To handle delivery issues
To process cancellations where eligible
To review refund or replacement requests
To resolve damaged, defective, incorrect or undelivered order claims
To prevent fraud, abuse, false claims and chargeback misuse
To verify billing, payment and shipping information
To protect our business, customers, website and payment accounts
To keep accounting, tax and business records
To comply with legal and regulatory obligations
To respond to lawful requests from authorities
To improve website functionality, security and customer experience
To send transactional emails related to orders, payments, shipping, support or policy updates

5. Legal Basis for Processing

Where EU or similar data protection law applies, Euroanime processes personal information under one or more of the following legal bases:

Contract:
To process orders, prepare products, ship items, provide services and communicate with customers.

Legal obligation:
To comply with tax, accounting, consumer protection, payment, fraud-prevention, recordkeeping and legal requirements.

Legitimate interests:
To prevent fraud, secure our website, manage disputes, respond to customer requests, improve services, protect our business and maintain accurate order records.

Consent:
For optional marketing emails, non-essential cookies or other cases where consent is required.

6. Customer Accounts and Orders

If our website allows customer accounts, we may store account information such as name, email address, order history, shipping address and customer preferences.

Customers are responsible for keeping their account login information secure.

Euroanime may use order history and account information to provide customer support, process future orders, prevent fraud and maintain accurate business records.

7. Custom Project Information

If a customer submits files, images, artwork, text, notes, project references, subtitles, media details or other materials for a custom project, Euroanime will use that information only as necessary to review, prepare, produce, fulfill, support or document the customer’s order.

Customer-submitted materials may be stored as part of the order record, support history or dispute-prevention file where necessary.

We may refuse or delete submitted materials if they are unlawful, abusive, fraudulent, malicious or otherwise violate our Terms & Conditions.

8. Shipping and Delivery Information

To ship orders, Euroanime may share necessary delivery information with postal services, shipping carriers, logistics providers, customs brokers or fulfillment-related service providers.

This may include:

Customer name
Shipping address
Phone number
Email address
Order reference
Customs information where required
Tracking number
Delivery status

Shipping providers may process this information according to their own privacy policies and legal obligations.

9. Fraud Prevention, Risk Review and Chargebacks

To protect customers, Euroanime, payment processors and card networks, we may collect, review and retain information related to fraud prevention, order risk, suspicious activity, refund abuse and payment disputes.

This may include:

IP address
Billing and shipping address comparison
Payment status
Order history
Communication history
Tracking information
Delivery confirmation
Device or browser information
Photos or videos submitted for claims
Refund or replacement history
Chargeback or dispute records

Euroanime may share relevant information with payment processors, banks, card networks, fraud-prevention tools, shipping carriers, legal advisors or authorities where necessary to prevent fraud, respond to chargebacks, resolve disputes or protect legal rights.

10. Sharing Personal Information

Euroanime may share personal information with trusted third parties when necessary to operate our business, including:

Payment processors
Fraud-prevention providers
Shipping carriers
Postal services
Fulfillment or packaging providers
Website hosting providers
Email service providers
Customer support tools
Analytics providers
Accounting and tax advisors
Legal advisors
Banks, card networks or payment partners
Government, customs, tax, law enforcement or regulatory authorities where required

We do not sell personal information to advertisers.

We only share personal information when necessary for order fulfillment, payment processing, fraud prevention, legal compliance, customer support, business operations or protection of our rights.

11. International Data Transfers

Euroanime is based in Spain / the European Union, but some service providers may process personal information outside Spain, the European Union or the customer’s country of residence.

Where required, we rely on appropriate safeguards such as contractual protections, adequacy decisions, standard contractual clauses or other lawful transfer mechanisms.

12. Data Retention

Euroanime keeps personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may vary depending on the type of information and the reason it is stored.

We may retain:

Order records for tax, accounting and business purposes
Customer support records for service and dispute resolution
Payment and refund records for financial compliance
Shipping and tracking records for delivery support
Fraud-prevention and chargeback records for risk management
Custom project records where necessary for order fulfillment or support
Marketing preferences until consent is withdrawn or the customer unsubscribes
Website analytics data according to analytics tool settings

Some records may be kept longer if required by law, tax rules, accounting rules, payment processor requirements, fraud-prevention needs, unresolved disputes, chargebacks or legal claims.

13. Cookies and Similar Technologies

Euroanime may use cookies and similar technologies for:

Essential website functionality
Shopping cart operation
Checkout functionality
Security
Fraud prevention
Website analytics
Performance monitoring
Customer support
Remembering preferences
Marketing, where permitted

Essential cookies are required for the website to function properly.

Non-essential cookies, such as analytics or marketing cookies, may require consent depending on applicable law and website configuration.

Customers can control cookies through browser settings or through any cookie banner or preference tool available on our website.

14. Marketing Communications

Euroanime may send transactional emails related to:

Orders
Payments
Shipping
Delivery
Customer support
Refunds or replacements
Policy updates
Account activity

Transactional emails are necessary for order fulfillment and customer support.

Marketing emails will only be sent where permitted by law or where the customer has given consent.

Customers can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting support@euroanime.jp.net.

Unsubscribing from marketing emails does not stop transactional emails related to orders, payments, shipping or customer support.

15. Customer Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate personal information
Request deletion of personal information
Restrict processing
Object to processing
Request data portability
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority

To exercise your rights, contact:

support@euroanime.jp.net

We may need to verify your identity before responding to a privacy request.

Some information may not be deleted immediately if we are required to keep it for tax, accounting, legal, fraud-prevention, chargeback, dispute-resolution or legitimate business reasons.

16. GDPR Requests

If you are located in the European Union, the United Kingdom or another region with similar privacy rights, you may request access, correction, deletion, restriction, objection or portability of your personal information.

Euroanime will respond to valid privacy requests within the time required by applicable law.

If we cannot fully complete a request, we will explain why where legally permitted.

17. Data Protection Authority

If you are located in Spain, you may have the right to contact the Spanish Data Protection Agency, the Agencia Española de Protección de Datos.

If you are located elsewhere in the European Union, you may contact your local data protection authority.

We encourage customers to contact Euroanime first so we can try to resolve any privacy concern directly.

18. Security

Euroanime uses reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.

These measures may include secure website connections, limited access to customer information, payment processing through third-party providers, fraud-prevention tools and administrative safeguards.

However, no website, payment system, email system or internet transmission is completely secure.

Customers are responsible for keeping their own email accounts, devices and login credentials secure.

19. Children’s Privacy

Euroanime does not knowingly collect personal information from children under 16.

Our website and services are intended for adults or for customers using the website with permission from a parent or legal guardian.

If you believe a child has provided personal information to Euroanime, contact us at support@euroanime.jp.net.

20. Third-Party Links and Services

Our website may contain links to third-party websites, payment providers, shipping carriers, social platforms or external services.

Euroanime is not responsible for the privacy practices, content, security or policies of third-party websites or services.

Customers should review the privacy policies of third-party services before using them.

21. Do Not Sell Personal Information

Euroanime does not sell personal information.

We may share personal information with service providers only as necessary to operate the business, process payments, fulfill orders, ship products, prevent fraud, provide support, comply with law or protect our rights.

22. Changes to This Privacy Policy

Euroanime may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date.

Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

23. Contact

For privacy questions, data requests, customer support or complaints, contact: